About ezincident

Built by incident responders, for incident responders

Our Story

ezincident was born from real-world experience managing critical incidents in high-pressure environments. Our founders spent years responding to outages, coordinating teams, and learning from failures at scale.

We noticed that existing tools were either too complex for quick response or too simple for comprehensive incident management. That's when we decided to build something different.

Our mission is simple: provide teams with the tools they need to respond quickly, resolve efficiently, and learn continuously from every incident.

Why We're Different

Unlike other incident management platforms, ezincident focuses on simplicity without sacrificing power. Every feature is designed with the stress and urgency of real incidents in mind.

We believe that during critical moments, your tools should help, not hinder. That's why our interface is clean, our workflows are intuitive, and our alerts are intelligent.

We're not just building software – we're solving problems we've personally experienced in production environments.

99.9%
Uptime SLA
< 30s
Alert Delivery
24/7
Support Available
500+
Teams Trust Us

Our Values

🚀

Speed First

Every second counts during an incident. We optimize for rapid response and quick resolution, ensuring your team can act fast when it matters most.

🎯

Reliability

Your incident management tool should never be the cause of an incident. We maintain enterprise-grade reliability with robust infrastructure and monitoring.

🤝

Collaboration

Incidents are rarely solved by one person. We build tools that bring teams together and keep everyone informed throughout the resolution process.

📊

Continuous Learning

Every incident is an opportunity to improve. We provide the analytics and insights needed to learn from each event and strengthen your systems.

🔒

Security

We understand the sensitive nature of incident data. Enterprise-grade security, encryption, and compliance are built into every aspect of our platform.

💡

Simplicity

Complex tools create confusion during critical moments. We believe in powerful functionality delivered through intuitive, easy-to-use interfaces.

Meet Our Team

JS
Jordan Smith
CEO & Co-Founder

Former SRE at major tech companies. 10+ years in incident response and infrastructure reliability.

AL
Alex Lee
CTO & Co-Founder

Lead engineer with expertise in distributed systems and real-time communication platforms.

SM
Sarah Martinez
Head of Product

Product leader focused on user experience and workflow optimization for technical teams.

DW
David Wong
VP of Engineering

Engineering leader with deep experience in building scalable, reliable software platforms.

Want to learn more?

We'd love to hear about your incident management challenges and show you how ezincident can help.

Get in Touch